Given below are two statements: Statement I: Verbal communication becomes more…
2023
Given below are two statements:
Statement I: Verbal communication becomes more powerful if accompanied by non-verbal messages.
Statement II: Non-verbal communication does not reflect personal feelings, emotions and attitudes.
In the light of the above statements, choose the correct answer from the options given below:
Answer: C. Statement I is true but Statement II is false — CONCEPTCommunication uses verbal symbols and non-verbal cues as interacting channels. Non-verbal cues such as facial expression, posture, gesture, and tone…
- A.
Both Statement I and Statement II are true
- B.
Both Statement I and Statement II are false
- C.
Statement I is true but Statement II is false
- D.
Statement I is false but Statement II is true
Show answer & explanation
Correct answer: C
CONCEPT
Communication uses verbal symbols and non-verbal cues as interacting channels. Non-verbal cues such as facial expression, posture, gesture, and tone can reinforce, qualify, or contradict spoken words.
These cues also communicate affect: feelings, emotions, and attitudes may be conveyed even when they are not stated verbally.
APPLICATION
Statement I accords with the complementary-channel principle because an aligned gesture, expression, or tone can add emphasis and clarity to spoken language.
Statement II conflicts with the expressive role of non-verbal behaviour: facial expression, posture, and vocal tone frequently reveal feelings and attitudes.
CONTRAST
Both statements true: this ignores the affective information carried by non-verbal cues.
Both statements false: this ignores the way aligned non-verbal cues strengthen verbal messages.
Statement I true and Statement II false: this preserves both established roles of non-verbal communication.
Statement I false and Statement II true: this reverses both established roles.
CROSS-CHECK
Imagine a speaker saying “I am pleased” while smiling and using a warm tone. The smile and tone strengthen the words and also reveal emotion. Therefore, Statement I is true and Statement II is false.